Role sheet · Policy
Digital Inclusion Officer
مسؤول الشمول الرقمي
Ensures no citizen is excluded from digital services by ability, age, language, connectivity or income.
Tasks changing in this role, 2026–2030
An illustrative development reference, not a job description or a requirement.
- Ensuring an equivalent alternative channel for every digital serviceGrowingPolicy & GovernanceService Design
- Finding out who cannot use digital services, and whyGrowingPolicy & GovernanceAI & Data
- Moving from general awareness campaigns to supporting specific groupsShiftingPolicy & GovernanceLeadership
A sample work product that shows the skill
An inclusion report for one service: who is excluded, the alternative, and who owns closing the gap.
Core responsibilities
- Assess accessibility and inclusion gaps across services using standards and user evidence.
- Run assisted-digital and digital-literacy initiatives with community partners.
- Advise service teams on inclusive design, assisted channels and compliance.
Target level in each domain
Editorial estimateWhat is usually expected of someone in this role, as a guide for a development conversation, not for performance appraisal.
- AI & DataAwareness (1 of 4)
- CybersecurityAwareness (1 of 4)
- Cloud & InfraAwareness (1 of 4)
- Service DesignProficiency (3 of 4)
- Policy & GovernanceProficiency (3 of 4)
- Agile DeliveryApplication (2 of 4)
- Emerging TechAwareness (1 of 4)
- LeadershipProficiency (3 of 4)
Matching SFIA skill codes
An editorial, indicative mapping.
ACINCEXPOFCL